Politique de remboursement
Thank you for shopping with Osh Studios. Our products are custom apparel that is printed and made to order for you by our fulfillment partner after you place your order. Because each item is produced individually for you, all sales are final: we do not accept returns or exchanges for a refund or for reasons of preference. We do stand behind the quality of what we make, and we will make things right if an item arrives with a production defect or if we made an error with your order, as described below. This policy does not affect any rights you have under applicable consumer protection law.
All Sales Are Final
Because every item is produced on demand specifically for your order, all sales are final. We do not accept returns or exchanges and do not issue refunds for buyer’s remorse, change of mind, incorrect size selection, or ordering the wrong item, and our items cannot be restocked or resold. Please review your size, color, and design selections carefully before completing your purchase. Size guides are available on each product page, and you are welcome to contact us with any questions before you order. The only exceptions to this are items with a production defect or an error on our part, and any rights you have under applicable consumer protection law, both of which are described below.
Defective, Damaged, or Incorrect Items
We want you to receive exactly what you ordered. Please inspect your order as soon as it arrives. If your item has a production defect, was damaged in production, was misprinted, or is the wrong item due to our error, contact us so we can review it and make it right.
All issues must be reported within 30 days of the date you receive your order. We are unable to review issues reported after 30 days. To report an issue, email djoshuablanco@gmail.com with all of the following:
- Your order number;
- A clear photo (or photos) showing the defect, damage, or error; and
- A short written description of the issue.
Once we receive your report, we will review it. If we confirm the issue was a production defect or our error, we will make it right at no additional cost to you. Depending on the situation, the remedy will be a replacement item or a store credit. We may require photo documentation before a remedy is issued, and we may ask you to return the item. Whether an item has a production defect is determined on a case-by-case basis following review.
Certain situations are not treated as defects or our error. These are listed under “Situations Not Covered” below.
Situations Not Covered
Outside of a confirmed production defect or our error, and outside of any rights provided to you by applicable law, the following are not eligible for a refund, replacement, or exchange:
- Buyer’s remorse, change of mind, or a product not turning out exactly as you expected;
- An incorrect size, color, or design selected at checkout;
- Orders that could not be delivered because of an incorrect or incomplete shipping address you provided (reshipment may be arranged at your cost — see our Shipping Policy);
- Worn, washed, altered, or used items;
- Minor variations inherent to made-to-order printing, and color differences between your screen and the finished product;
- Gift cards; and
- Custom or personalized items made to your specifications.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, to the extent required by applicable EU consumer law. As above, the item must be in the same condition you received it — unworn or unused, with any tags, and in its original packaging — and you will need the receipt or proof of purchase. Please note that certain custom or personalized goods made to your specifications may be excluded from this right under applicable law. To exercise this right, contact us at djoshuablanco@gmail.com within 14 days of receiving your order.
How Refunds Are Handled When Approved
A monetary refund is issued only in the limited circumstances where we determine one is warranted (for example, where we are unable to provide a replacement for a defective or incorrect item, or where required by applicable law). If a refund is approved, we will notify you and, once approved, issue it to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund and you have not received it, contact us at djoshuablanco@gmail.com.
Statutory Rights
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection law that cannot be lawfully limited or excluded, including any statutory rights regarding goods that are faulty, not as described, or not fit for purpose. Where mandatory local law provides you greater rights than this policy, that law controls.
Questions about this policy or a problem with your order? Contact us at djoshuablanco@gmail.com.