Shipping policy

This Shipping Policy explains how orders from Osh Studios are produced, shipped, and delivered. Our apparel is printed and made to order by our fulfillment partner and shipped directly to you.

Processing and Production Time

Because our items are made to order, each order must be produced before it ships. Production time is in addition to shipping transit time. Production times vary with product type and order volume and may be longer during peak periods, sales, and holidays. Estimated production and shipping timeframes shown at checkout or on product pages are estimates only and are not guaranteed.

Shipping Destinations and Transit Times

We ship within the United States and, where offered at checkout, internationally. Once your order is produced and handed to the carrier, you will receive a shipping confirmation with tracking, where available. Delivery time depends on the carrier and destination and is outside our control.

Shipping Rates

Shipping charges are calculated and displayed at checkout before you complete your purchase. Unless expressly stated otherwise, posted product prices do not include shipping, handling, taxes, customs, or import charges.

Delays

We are not liable for shipping or delivery delays. All delivery dates and times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, customs processing, or other events outside our control.

Title and Risk of Loss

Title and risk of loss for the products you order pass to you once the shipment is marked as delivered by the carrier for domestic (U.S.) shipments, or once the shipment is received by a local carrier in the destination country for international shipments. If an order is confirmed as delivered by the carrier but you believe it did not arrive, contact us and we will help you open an inquiry with the carrier, though we cannot guarantee a replacement or refund for carrier-confirmed deliveries.

International Orders, Customs, and Duties

For orders shipped outside the United States, you are the importer of record and are responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are not included in your order total and are collected by the carrier or customs authority. We are not responsible for any delay, damage, or additional fees imposed by customs. If you refuse an international shipment or fail to pay applicable customs charges and the package is returned or destroyed, we may be unable to issue a refund.

Incorrect Shipping Address

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by you. If an order is returned to us as undeliverable due to an address error, we will contact you to arrange reshipment, which may require you to pay additional shipping.

Lost, Stolen, or Damaged-in-Transit Packages

If your package arrives damaged, or if tracking indicates a problem in transit, contact us at djoshuablanco@gmail.com as soon as possible with your order number and, for damage, photos of the packaging and item. We will work with you and the carrier to resolve the issue. Damage to the product itself that occurred in production is handled under the Defective, Damaged, or Incorrect Items section of our Return and Refund Policy.